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Frequently Asked Questions

Account

How do I create an account?

Creating an account at Bigclash Casino is quick and easy. Simply click on the “Sign Up” button at the top of the page, fill in your personal details, and follow the on-screen instructions to complete the registration process.

Is my personal information secure?

Yes, we take the security of your personal information very seriously. We use advanced encryption technology to protect your data and never share your information with third parties without your consent.

Can I have multiple accounts?

No, each player is only allowed to have one account. Creating multiple accounts is against our terms and conditions and may result in all accounts being closed and funds being confiscated.

How can I verify my account?

To verify your account, you’ll need to provide proof of identity (such as a passport or driver’s license) and proof of address (such as a utility bill or bank statement). You can upload these documents in the “Account Verification” section of your profile.

Deposits and Withdrawals

What payment methods are available?

We accept a wide range of payment methods, including:

  • Credit/debit cards (Visa, Mastercard)
  • E-wallets (Skrill, Neteller, PayPal)
  • Bank transfers
  • Cryptocurrencies (Bitcoin, Ethereum)

What are the minimum and maximum deposit amounts?

The minimum deposit amount is €10, while the maximum deposit amount varies depending on the payment method you choose. You can find specific limits in the cashier section of your account.

How long do withdrawals take?

Withdrawal processing times vary depending on the payment method:

  • E-wallets: 0-24 hours
  • Credit/debit cards: 1-3 business days
  • Bank transfers: 3-5 business days
  • Cryptocurrencies: 0-24 hours

Are there any fees for deposits or withdrawals?

Bigclash Casino does not charge any fees for deposits or withdrawals. However, your payment provider may apply their own fees, so please check with them directly.

Bonuses and Promotions

How do I claim the welcome bonus?

To claim the welcome bonus, simply make your first deposit of at least €20. The bonus will be automatically credited to your account.

What are wagering requirements?

Wagering requirements refer to the number of times you need to bet the bonus amount before you can withdraw any winnings. For example, if you receive a €100 bonus with a 35x wagering requirement, you’ll need to place bets totaling €3,500 before you can withdraw.

Can I withdraw my bonus?

No, the bonus itself cannot be withdrawn. You can only withdraw winnings generated from the bonus after meeting the wagering requirements.

Do all games contribute equally to wagering requirements?

No, different games contribute differently to wagering requirements. Generally, slots contribute 100%, while table games and live casino games contribute less. You can find the specific contribution percentages in our bonus terms and conditions.

Games

What types of games do you offer?

We offer a wide variety of games, including:

  • Slots
  • Table games (blackjack, roulette, baccarat, etc.)
  • Live dealer games
  • Video poker
  • Specialty games

Are your games fair?

Yes, all our games use Random Number Generators (RNGs) that are regularly tested and certified by independent third-party agencies to ensure fairness and randomness.

Can I play games for free?

Yes, most of our games can be played in demo mode without risking real money. This is a great way to try out new games and develop your strategy before playing with real funds.

What is the Return to Player (RTP) percentage?

The Return to Player (RTP) percentage indicates the theoretical amount that a game will pay back to players over time. For example, a game with an RTP of 96% will, on average, return €96 for every €100 wagered. You can find the RTP for each game in its information section.

Technical Issues

What should I do if a game crashes?

If a game crashes, please refresh the page. If the issue persists, contact our customer support team with details of the problem, including the game name, time of the incident, and any error messages you received.

Is your website mobile-friendly?

Yes, Bigclash Casino is fully optimized for mobile play. You can access our website from any smartphone or tablet without downloading an app.

What browsers are supported?

We support all major browsers, including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of your preferred browser.

How can I contact customer support?

You can contact our customer support team 24/7 through:

If you have any other questions that aren’t answered here, please don’t hesitate to contact our customer support team.